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deal_with_password_problems [2021/04/05 03:22] john_smith created |
deal_with_password_problems [2021/04/07 00:51] john_smith |
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- | If you are having | + | ====== Dealing with Shambhala Account password |
- | Check whether your browser isn’t using a stored password or cookie that’s out of date: try logging in in “incognito mode” or with another | + | ===== Test on another |
- | To check your password you can try to log in to various | + | Before " |
+ | |||
+ | All Shambhala websites use the same username/ | ||
+ | |||
+ | You need to log in separately... | ||
+ | |||
+ | Here are some steps to follow: | ||
+ | |||
+ | - Try closing your browser and opening it again. | ||
+ | - Try typing your password or pasting it into the password field (not taking the browser-supplied default) often fixes the problem. | ||
+ | - If your password is not working, click on the "lost password" | ||
+ | - If you don't see a password reset email message (which generally arrives within a few minutes), search | ||
+ | - Once you have your new password, make sure that you type your username correctly. No blank spaces are allowed in the username or at the end of it. Punctuation matters. | ||
+ | - Browsers will often save a password (as well as cookies), so you need to make sure that your browser is not using an old password. You could copy and paste the new password (make sure you are not copying empty trailing spaces). If that works don't forget to remove the old password from your browser and save the new one. | ||
+ | - If you have tried to recover your password several times at https:// | ||
+ | |||
+ | |||
+ | If you are able to access any of Shambhala' | ||
* https:// | * https:// | ||
* https:// | * https:// | ||
* https:// | * https:// | ||
- | + | * https:// | |
- | If you will be able to access any of them it means your password is correct and there is no need to reset it again. | + | |
- | + | ||
- | You should check your spam or junk mail folder to see if the " | + | |