policies.shambhala.info

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====== Dealing with Shambhala Account password problems ======

===== Test on another website before resetting it =====

Before giving up or "resetting" your password, check you username/password combination on another Shambhala site.  (See the list at bottom of this page.)

Although you need log into them separately, all Shambhala websites use the same username/password.  If you reset your password on one of the sites, it will apply to all of them, including the SDB admin view and the list of sites at the bottom of the page:


===== Debugging steps =====

Here are some steps to follow:

  - Please make sure that you are using the last version of your password. Check whether your browser isn’t using a stored password or cookie that’s out of date: try logging into a Shambhala site in “incognito mode” or with another browser. 
  - Also, try deleting stored cookies or passwords for Shambhala websites that are kept in your browser (this information may be helpful: https://www.bu.edu/tech/services/cccs/desktop/software/troubleshooting/removing-password-from-browsers-saved-password-list/ )
  -  Try typing your password or pasting it into the password field (not taking the browser-supplied default) often fixes the problem.
  - If your password is not working, click on the "lost password" link that you'll find next to the login box on any of those sites.  You should receive a new password in an email. If you are not sure about your email address look in your email history to find what address you have used with Shambhala.  (You can write Alice Toohey for help if you are certain that you have an account and can't figure out what email address you have used:  alice.toohey@shambhalaglobal.org.)  
  - If you don't see a password reset email message (which generally arrives within a few minutes), search for it in your "junk" or "spam" folder.  Many people initially have difficulty finding such messages, but they are almost always "there" somewhere.  If you didn't find the message anywhere, then contact Alice at alice.toohey@shambhalaglobal.org
  - Once you have your new password, make sure that you type your username correctly. No blank spaces are allowed in the username or at the end of it.  Punctuation matters.  Upper- and lower-case letters are different.  
  - If you have tried to recover your password several times at https://shambhala.org/account/?recover=1 please use only the last one. You can modify your username and password here (https://shambhala.org/password)
  - If you have access to the SDB, you are [[https://docs.shambhala.info/security/two-factor_authentication|required to use 2-factor-authentication]], which can involve an additional set of variables.


If you are able to access any of Shambhala's websites, it means your password is correct and there is no need to reset it again.  Your browser might be storing different cookies or passwords since it doesn't know what sites belong to Shambhala.

  * https://shambhalaonline.org
  * https://shambhala.org 
  * https://shambhalanetwork.org 
  * your local shambhala center's website
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