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Both sides previous revision Previous revision Next revision | Previous revision | ||
deal_with_password_problems [2023/01/26 21:39] Pawel_Molenda [Debugging steps] |
deal_with_password_problems [2023/11/13 19:15] john_smith [Debugging steps] |
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Here are some steps to follow: | Here are some steps to follow: | ||
- | - Check whether your browser isn’t using a stored password or cookie that’s out of date: try logging into a Shambhala site in “incognito mode” or with another browser. Also, try deleting stored cookies or passwords for Shambhala websites that are kept in your browser (this information may be helpful: https:// | + | - Please make sure that you are using the last version of your password. |
+ | - Also, try deleting stored cookies or passwords for Shambhala websites that are kept in your browser (this information may be helpful: https:// | ||
- Try typing your password or pasting it into the password field (not taking the browser-supplied default) often fixes the problem. | - Try typing your password or pasting it into the password field (not taking the browser-supplied default) often fixes the problem. | ||
- If your password is not working, click on the "lost password" | - If your password is not working, click on the "lost password" | ||
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- Once you have your new password, make sure that you type your username correctly. No blank spaces are allowed in the username or at the end of it. Punctuation matters. | - Once you have your new password, make sure that you type your username correctly. No blank spaces are allowed in the username or at the end of it. Punctuation matters. | ||
- If you have tried to recover your password several times at https:// | - If you have tried to recover your password several times at https:// | ||
+ | - If you have access to the SDB, you are [[https:// | ||