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deal_with_password_problems [2023/01/26 21:39]
Pawel_Molenda [Debugging steps] 		deal_with_password_problems [2023/01/26 21:41]
Pawel_Molenda [Debugging steps]
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 Here are some steps to follow: Here are some steps to follow:
  
-  - Check whether your browser isn’t using a stored password or cookie that’s out of date: try logging into a Shambhala site in “incognito mode” or with another browser. Also, try deleting stored cookies or passwords for Shambhala websites that are kept in your browser (this information may be helpful: https://www.bu.edu/tech/services/cccs/desktop/software/troubleshooting/removing-password-from-browsers-saved-password-list/ )+  - Please make sure that you are using the last version of your password. Check whether your browser isn’t using a stored password or cookie that’s out of date: try logging into a Shambhala site in “incognito mode” or with another browser.  
 +  - Also, try deleting stored cookies or passwords for Shambhala websites that are kept in your browser (this information may be helpful: https://www.bu.edu/tech/services/cccs/desktop/software/troubleshooting/removing-password-from-browsers-saved-password-list/ )
   -  Try typing your password or pasting it into the password field (not taking the browser-supplied default) often fixes the problem.   -  Try typing your password or pasting it into the password field (not taking the browser-supplied default) often fixes the problem.
   - If your password is not working, click on the "lost password" link that you'll find next to the login box on any of those sites.  You should receive a new password in an email. If you are not sure about your email address look in your email history to find what address you have used with Shambhala.  (You can write Alice Toohey for help if you are certain that you have an account and can't figure out what email address you have used:  [email protected].)     - If your password is not working, click on the "lost password" link that you'll find next to the login box on any of those sites.  You should receive a new password in an email. If you are not sure about your email address look in your email history to find what address you have used with Shambhala.  (You can write Alice Toohey for help if you are certain that you have an account and can't figure out what email address you have used:  [email protected].)  
deal_with_password_problems.txt · Last modified: 2023/11/13 19:15 by john_smith

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